Strong skills in intake, issue spotting, and referrals can create a legal services experience that meets the full and varied needs of older adults. A clear and accessible intake process can better welcome older clients and create an open environment designed to encourage client conversation. It is also the frontline for issue spotting and screening for urgent issues.
Recognizing that legal services programs have limited resources, a robust and organized referral process can help attorneys connect their clients to the supportive services that will promote ongoing success and empowerment for older adults.
- Legal Skills: Issue Spotting, Referrals, & Intake